Know Xsolla
FAQ
Costs and payouts
What’s the difference between a chargeback and a refund?
A chargeback is a forced transaction reversal initiated by an issuing bank when a cardholder asks their bank to reverse a payment they made to you for goods or services.
A refund occurs when a transaction is cancelled and the amount paid is returned to the cardholder. A refund can be initiated by a cardholder or a business, in accordance with the business’s return policies and other applicable regulations.
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email
Email us at: business@xsolla.com
call
Call us: +1 (747) 111-11-11
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