Know Xsolla
FAQ
Pay station and Store
What do the various Subscription statuses mean? (active, non-renewing, canceled, frozen)?
Active is a live subscription where the user is expected to make another payment. Non-renewing means a cancellation is pending (due to user-requested cancellation or failure to pay within the grace period), but the user still has access to their benefits. Canceled means benefits have ceased. Frozen means the user has held their subscription - they do not have access to their benefits, but they haven’t canceled.
CONTACT Us
TALK TO AN EXPERT
Schedule a product tour or speak to our sales team directly.
email
Email us at: business@xsolla.com
call
Call us: +1 (747) 111-11-11
Oops! Something went wrong while submitting the form.