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  • What do the various Subscription statuses mean? (active, non-renewing, canceled, frozen)?

    Active is a live subscription where the user is expected to make another payment. Non-renewing means a cancellation is pending (due to user-requested cancellation or failure to pay within the grace period), but the user still has access to their benefits. Canceled means benefits have ceased. Frozen means the user has held their subscription - they do not have access to their benefits, but they haven’t canceled.

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